Our Methodology
Since 2016, Premier Building has delivered over 300 projects with highly satisfied clients. Our success is underpinned by a thorough project methodology, diligently followed by every member of our team.
Understanding customer requirements
We take care that our team thoroughly understand your service requirements, and these are met through each stage of the project. We ensure this through:
- Kick-off meetings with the customer and all key stakeholders
- Carefully recording and clarifying all requirements
- Assigning a key point of contact for all formal and informal meetings and briefings, which will also be attended by other personnel where appropriate
- Integrating all information into our documentation to ensure customer requirements are aligned with our management systems, policies and procedures and capabilities
Scope variations
When project delivery requirements result in scope variations, we:
- Seek to mitigate impacts to cost and budget through regular formal and informal meetings
- Innovate with alternative construction methodologies wherever possible
Customer Relationships
We take care to establish effective working relationships that make the process as smooth as possible for all customer personnel involved. This includes:
- Consistent, open and transparent communication
- Agreeing upon and abiding by an appropriate level of meetings and reporting
- Adhering to our customer’s correct line of communication and reporting
- Complying with any media protocols to enhance and maintain our customer’s reputation
- Ensuring no unplanned disruption to our customer’s operational environment
- Celebrating success with our customers
Excellence in Delivery
We ensure excellence in project delivery through:
- Innovating in construction methodologies and value-adding to projects wherever possible
- Building trust by delivering every project on time and on budget with no surprises
- Requesting and responding to feedback (positive and negative)
- Constantly adapting our business model to ensure we provide the highest level of service, and incorporating lessons learned
- Using transparent, timely and relevant reporting systems
Suppliers, contractors and consultants
Our suppliers, contractors and consultants are integral to delivering successful projects. We establish strong working relationships with them by:
- Paying invoices within agreed payment terms
- Regular and relevant communication using preferred channels
- Complying with contractual obligations
- Behaving ethically and honestly
- Identifying and monitoring risk to keep all personnel and the environment safe from harm
- Ensuring project scope and obligations are clearly understood
- Providing appropriate lines of communications and grievance procedures
- Fairly evaluating of performance and providing timely feedback
- Celebrating success with our contractors and acknowledging them for their efforts
Planning and Delivery
We take an integrated approach to planning and delivering services, involving all relevant personnel and assigning clear roles and responsibilities. This approach involves:
- Ensuring appropriate resources are available to complete the project within the customer’s timeframe
- Detailed planning of the scope of works
- Completing a ‘Project Start Up’ checklist to gather outstanding critical information from client or stakeholders
- Organising and facilitating appropriately scheduled project meetings
- Conducting site safety and quality walks as per our Quality Assurance Guidelines, using our Safety Checklist to covering plant and site safety
- Continually monitoring quality processes to ensure efficient commissioning and handover
Measurement and Reporting
We manage all project measurement and reporting through our project management software, which allows us to:
- Conduct regular quality assurance audits in AS4801, AS9001 and AS14001
- Conduct customer surveys during and after project completion
- Report against project KPIs such as non-conformances, workplace incidents/injuries, increases in costs from suppliers and subcontractors, and work load against available capital
- Measure against environmental and safety controls, as outlined in our bespoke Project Management Plans
- Follow and measure against Safety Management and Environmental Management Plans and Subplans
Record-Keeping
We carefully maintain all records of service delivery, which are stored electronically in our local server, backed up by cloud-based software, and maintained by our head office-based Administration Team.
Cost Management
We diligently manage costs through constant review of our financial position with key personnel and advisors. The finance team works closely with Project Managers to successfully manage project costs.
Risk management
We have a comprehensive system for identifying and managing WHS, environmental and quality risks, which includes:
- Project Risk Assessments
- Risk Management Procedure
- Project Start-up Checklist
- WHS Responsibilities Information Sheet
- WHS Management Plan
- WHS Safety Policy
- Plant and Safety Checklist
- Site Safety Inspection Checklist
- Site Safety, Quality and Environmental Checklist
- Business Objectives Plan covering QMS, WHS, Environmental Management Systems
- WHSE Environmental and Risk Management Plan
- Context and Risk Assessment